Complaints

Van der Vorm Vastgoed Group strives to provide you with the best possible service.
Should a situation occur with which you are not satisfied, please take the opportunity to make us aware of it.
Within our organization, Ms. D. van Nieuwenhuizen (Customer Value Manager) will assess your complaint and work with you to reach a satisfactory and mutually agreeable resolution with you. You can make your complaint known to us in the following ways:


We use the following procedure

Confirmation of receipt
When you submit a complaint to us, the Customer Value Manager will send you a confirmation of receipt as soon as possible.

Proposed resolution
The Customer Value Manager aims to inform you about the proposed resolution within approximately 2 weeks after the submission of the complaint. If it is not possible to offer a resolution within 2 weeks, they will inform you, together with reasons, after the submission of the complaint. The Customer Value Manager will also indicate the period in which the proposed resolution will be determined.

Complaint management
If the resolution offered meets your approval, you will receive a formal confirmation from us.

Finally
By submitting a complaint you enable us to improve the quality of our services.

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